Introduction

Welcome to Kingvelly! We strive to ensure your shopping experience with us is satisfactory. This Cancellation Policy outlines the terms and conditions regarding order cancellations on our website, located at www.kingvelly.in. By placing an order with us, you agree to the terms outlined below.

Order Cancellation by Customer

Before Shipment

If you wish to cancel an order before it has been shipped, please contact our customer service team as soon as possible. Provide your order number and reason for cancellation. We will make every effort to accommodate your request, but please note that orders are processed quickly, and once an order has been shipped, it cannot be canceled.

After Shipment

If your order has already been shipped, you will need to follow our return process. Please refer to our Return Policy for detailed instructions on how to return your items.

Order Cancellation by Kingvelly

We reserve the right to cancel any order at our discretion. Possible reasons for order cancellation include but are not limited to:

• The product is out of stock
• Pricing errors
• Payment issues
• Invalid shipping address
• Suspected fraudulent activity

If we cancel an order, we will notify you by email and provide a full refund for any payments made.

Refunds

Eligible Cancellations

For orders canceled before shipment, we will process a full refund to your original method of payment. Please allow 5-7 business days for the refund to appear on your account statement.

Non-Eligible Cancellations

If an order has already been shipped and you still wish to cancel it, you must wait until you receive the product and then follow our Return Policy. In this case, shipping fees may not be refunded.